Privacy Policy for 7cbd Bangladesh

7cbd collects personal data from users in Bangladesh through several channels — primarily through account registration, payment processing, platform activity, and direct communications with our support team. We collect only the data that is reasonably necessary to deliver the Services, maintain account security, comply with applicable regulations, and continually improve the user experience.

The categories of personal data we collect are outlined in the table below:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or medical history. If such data is incidentally disclosed during a support communication, it will not be processed for any purpose other than resolving the immediate query.

7cbd does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data on our platform, we will promptly delete that data and close the associated account in accordance with our age verification policy.

7cbd uses the personal data we collect for clearly defined, legitimate purposes. We do not sell your personal data to third parties, and we do not use it for purposes that are incompatible with those disclosed in this Privacy Policy. The primary purposes for which your data is used are as follows:

• Account Management: To create, maintain, and manage your 7cbd account, including processing your registration, verifying your identity, and enabling secure login.
• Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; to settle bets and game outcomes; to credit bonuses and promotions to your account balance.
• Security and Fraud Prevention: To detect and investigate suspicious activity, prevent unauthorized access to user accounts, identify duplicate registrations, and protect the integrity of the 7cbd platform against fraud, collusion, and bonus abuse.
• Regulatory Compliance: To fulfill obligations under applicable anti-money laundering (AML) frameworks, to respond to lawful requests from law enforcement or regulatory authorities, and to maintain required records of financial transactions.
• Customer Support: To respond to your queries via live chat, email, or WhatsApp; to track support ticket history; and to improve our support quality based on interaction patterns.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour; to apply deposit limits, cooling-off periods, or self-exclusion settings as requested by the user or triggered by our responsible gaming protocols. See our Responsible Gaming page for full details.
• Platform Improvement: To analyse usage data in aggregate to understand how users interact with 7cbd, identify technical issues, improve game performance, and optimise the user interface for players across Dhaka, Chittagong, Sylhet, and other regions of Bangladesh.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have given explicit consent to receive such communications. You may withdraw this consent at any time by updating your notification settings or contacting support.

7cbd will not use your personal data to make fully automated decisions that produce significant legal effects on you without providing an opportunity for human review. Where automated tools are used (e.g., fraud detection algorithms), a member of the compliance team reviews flagged cases before any account action is taken.

7cbd uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how users navigate the site. A cookie is a small text file placed on your device when you visit a website. Cookies themselves do not contain personal information that directly identifies you, but they may be linked to the account data 7cbd holds about you.

The types of cookies 7cbd uses are categorised below:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens that keep you logged in between page loads, CSRF protection tokens, and load balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, responsible gaming limits you have set, and your most recently used payment method. Disabling these cookies will not prevent you from using the platform, but some personalisation features may not work correctly.
• Analytics Cookies: Used to collect aggregate data about how users interact with the 7cbd platform — which pages are visited most frequently, where users spend the most time, and where technical errors occur. This data is used in anonymised form to improve the platform. No individual-level profiling is performed using analytics cookies.
• Marketing Cookies: Used only where you have opted in to receive personalised promotional content. These cookies may track your on-site game preferences to deliver relevant bonus offers. You can opt out of marketing cookies at any time via your account notification settings.

Most web browsers allow you to control cookies through their settings. You can choose to block all cookies, accept only first-party cookies, or clear existing cookies at any time. Please note that blocking strictly necessary cookies will prevent you from logging in to your 7cbd account and using core platform features.

7cbd does not use third-party advertising networks, retargeting pixels, or social media tracking scripts on its platform. All tracking technologies deployed on 7cbd are first-party or operated by vetted service providers under data processing agreements with 7cbd.

7cbd does not sell, rent, or trade your personal data with third parties for their own marketing or commercial purposes. Personal data may be shared with third parties only in the specific, limited circumstances described below, and only to the extent necessary for each stated purpose.

• Payment Service Providers: When you make a deposit or withdrawal, your relevant financial details are shared with the payment provider you have selected — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. These providers process your transaction under their own privacy policies and are independently responsible for the data they hold.
• Game Content Providers: Live casino games and slots on 7cbd are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive limited technical data (such as session tokens and game round IDs) necessary to operate the games. They do not receive your full identity or payment data.
• Identity Verification Services: KYC checks may be conducted with the assistance of specialist third-party identity verification providers. These services receive only the identity documents and data necessary to complete the verification check.
• IT and Hosting Infrastructure: 7cbd uses third-party cloud hosting and content delivery network providers to operate its technical infrastructure. These providers access data only as data processors under contractual obligations to 7cbd and do not process your data for their own purposes.
• Legal and Regulatory Authorities: 7cbd will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, a valid court order, or a lawful request from an authorised authority. We will inform you of such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the 7cbd business, user data may be transferred to the acquiring entity. In such circumstances, you will be notified via the email address registered on your account prior to your data being subject to a different privacy policy.

All third parties with whom 7cbd shares personal data are required to handle that data in accordance with applicable data protection standards. 7cbd maintains data processing agreements with its key service providers and conducts periodic reviews of their data handling practices.

7cbd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as general guidelines:

When personal data is no longer required for its stated purpose and the applicable retention period has expired, 7cbd securely deletes or anonymises that data in accordance with our internal data disposal procedures. Anonymised or aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and platform improvement purposes.

If you close your 7cbd account voluntarily, your active account data will be deactivated immediately. However, transaction records and identity data will be retained for the periods specified above in order to meet our compliance obligations — these cannot be deleted at your request where a legal retention obligation applies.

7cbd takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the 7cbd platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser's address bar confirms your connection to 7cbd is secure at all times.
• Password Hashing: Your account password is never stored in plain text. 7cbd uses robust cryptographic hashing algorithms to store password credentials so that even in the unlikely event of a data breach, your raw password cannot be recovered.
• Two-Factor Authentication (2FA): 7cbd offers SMS-based two-factor authentication for all registered accounts. We strongly encourage all users to enable 2FA in their account security settings, particularly users in Dhaka, Chittagong, and other major urban centres where mobile number porting fraud has been reported.
• Access Controls: Access to personal data within 7cbd's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their role. All internal access is logged and subject to periodic audit.
• Secure Payment Processing: Financial transactions on 7cbd are processed through PCI-DSS compliant payment channels. Full card numbers and mobile wallet PINs are never stored on 7cbd's servers.
• Penetration Testing and Monitoring: 7cbd conducts regular security assessments of its platform infrastructure, including scheduled penetration tests and continuous real-time monitoring for anomalous activity patterns that could indicate an attempted breach.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 7cbd will notify affected users via their registered email address without undue delay, and will take all practicable steps to contain and remediate the breach.

You are responsible for keeping your 7cbd login credentials confidential. Do not share your password with anyone. 7cbd support staff will never ask for your full password. If you believe your account has been compromised, contact support immediately at [email protected] or via live chat.

As a user of the 7cbd platform, you have a number of rights in relation to the personal data we hold about you. 7cbd is committed to honouring these rights within reasonable timeframes and subject to applicable legal limitations. Your rights include:

• Right of Access: You have the right to request a copy of the personal data 7cbd holds about you. We will provide this information in a clear, structured format within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many of your account details directly within your profile settings, or by contacting our support team.
• Right to Erasure: You may request that 7cbd delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent and there is no other lawful basis for processing. Note that this right is subject to our legal data retention obligations; we cannot delete transaction records that are required to be retained for regulatory compliance.
• Right to Restrict Processing: You may request that 7cbd restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred to another service provider where technically feasible.
• Right to Object to Marketing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can exercise this right by updating your notification preferences within your account settings or by contacting support.
• Right to Withdraw Consent: Where 7cbd processes your data on the basis of your consent (e.g., for marketing communications or analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact the 7cbd support team by email at [email protected] or via live chat. We will verify your identity before processing any data subject request to ensure your data is not disclosed to an unauthorised party. We aim to respond to all privacy rights requests within 14 business days.

7cbd will not charge a fee for exercising your privacy rights in standard circumstances. Where requests are manifestly unfounded or excessive — particularly where they are repetitive in nature — we reserve the right to charge a reasonable administrative fee or to decline to act on the request.

7cbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, we will notify registered users via the email address on file at least 7 days before the updated policy takes effect. The "Last updated" date at the top of this page will be revised to reflect the most recent version.

Your continued use of the 7cbd platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact support to request account closure before the new policy takes effect.

This Privacy Policy is provided in English, which is the authoritative language for all privacy-related documentation on the 7cbd platform. Support agents may communicate in Bengali for user convenience, but the English-language Privacy Policy document is the binding version.

If you have any questions, concerns, or complaints about how 7cbd handles your personal data, please contact our dedicated support team using any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week on the 7cbd platform, including all public holidays in Bangladesh
• WhatsApp: +880 1700-000000 (plain text — not a clickable link)
• Response Time: Average response time is 2–5 minutes via live chat; email queries are typically responded to within 24 hours (Bangladesh Standard Time, BST, UTC+6)