Responsible Gaming at 7cbd

7cbd operates as an online casino and sports betting platform serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We believe that gambling, when approached sensibly, is a legitimate and enjoyable form of entertainment. Our responsible gaming programme exists to ensure that every player who chooses 7cbd has access to the tools and information needed to keep gambling fun, safe, and within their own boundaries.

We take our duty of care seriously. That means proactively building protective features into the 7cbd platform — not simply placing them in a help section that few users discover. Deposit limits, time-out controls, and self-exclusion options are accessible directly within every registered account. Our 24/7 support team is trained to handle responsible gaming conversations with sensitivity and discretion.

This Responsible Gaming page forms part of 7cbd's wider player protection framework alongside the Terms & Conditions and Privacy Policy. We encourage every player to read all three documents before placing their first bet on the platform.

Access to the 7cbd platform is strictly limited to individuals who are 18 years of age or older. This is a firm, non-negotiable policy. We do not offer services to minors under any circumstances, and we reserve the right to request proof of age from any registered user at any time.

During the account registration process, users are required to confirm that they are 18 or above. All accounts are subject to Know Your Customer (KYC) identity verification, which includes confirming date of birth against a valid government-issued identity document such as a Bangladesh National ID (NID) card or passport. Accounts where the user is found to be under 18 will be permanently closed and any remaining balance returned subject to our verification procedures.

If you are a parent or guardian and you are concerned that a minor in your household may have accessed or registered on the 7cbd platform, please contact our support team immediately at [email protected] or via live chat. We will treat your inquiry with full confidentiality and take immediate action to investigate and close any underage account.

• Minimum age: 18 years old — no exceptions.
• Age verification: Required at KYC stage for all accounts before any withdrawal is processed.
• Parental controls: Consider using internet filtering software (such as Net Nanny or similar tools widely available in Bangladesh) to block access to gambling sites on shared or family devices.
• Account security: Keep your 7cbd login credentials private and do not share your account with anyone, including family members under 18.

One of the most effective responsible gaming tools available on 7cbd is the ability to set personalised deposit and spending limits on your account. These limits give you direct, practical control over how much money you can move into your account over a given time period, helping you manage your gambling budget before you start playing rather than trying to exercise restraint mid-session.

7cbd offers limits across three time frames — daily, weekly, and monthly — and supports all major Bangladesh payment channels including bKash, Nagad, Rocket, and Upay. Once a limit is set, it takes effect immediately and cannot be raised until a mandatory cooling-off period has elapsed. Reducing a limit, however, takes effect immediately with no waiting period.

If you reach your deposit limit during a session, the 7cbd platform will display a clear notification and prevent any additional deposits from being processed until your limit period resets. Existing balances may still be used for gameplay unless a loss limit has also been reached.

To set or adjust your deposit limits, navigate to Account Settings → Responsible Gaming after logging in. If you have difficulty finding these controls, our support team is available 24/7 via live chat to assist you — average response time is 2–5 minutes.

Sometimes a short break from gambling is all that is needed to regain perspective. 7cbd's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you will not be able to log in, deposit, or place bets. The suspension applies across all devices and all access methods — including mobile browsers on Android and iOS commonly used by players in Bangladesh.

Time-out periods available on 7cbd are as follows:

• 24-hour time-out: A brief cooling-off period, useful if you feel you have been playing more than usual in a single day.
• 7-day time-out: A one-week break recommended if you notice that gambling is affecting your mood, sleep, or daily routine.
• 30-day time-out: A month-long suspension suited to players who want a more substantial break to reassess their relationship with gambling.
• Custom duration (up to 6 months): You may specify any duration between 1 and 180 days in your account settings.

A time-out can be activated instantly from Account Settings → Responsible Gaming → Take a Break. Once activated, the time-out cannot be shortened or cancelled before its end date — this is a deliberate design choice to ensure the break has its intended effect. You will receive a confirmation email to your registered address when a time-out begins and again when it ends.

At the end of your time-out period, your account will reactivate automatically. However, if you feel that you need a longer or permanent break, we strongly encourage you to consider the self-exclusion option described in the next section rather than simply allowing the time-out to expire.

Self-exclusion is the most powerful responsible gaming tool available on 7cbd. When you self-exclude, your account is permanently closed and you are blocked from re-registering on the platform for the duration of your chosen exclusion period. This is the appropriate step if you feel that gambling is causing significant harm to your finances, relationships, or mental wellbeing.

7cbd offers the following self-exclusion options:

• 6-month self-exclusion: Your account is closed and your ability to re-register is blocked for 6 months.
• 1-year self-exclusion: Account closure and re-registration block for 12 months.
• 3-year self-exclusion: Extended exclusion for players who need a longer period away from gambling.
• Permanent self-exclusion: Indefinite account closure with no automatic reactivation. To have a permanently excluded account reopened, a minimum of 5 years must have passed and you must contact support in writing and undergo a welfare check process.

To request self-exclusion, you may do so in any of the following ways:

• Navigate to Account Settings → Responsible Gaming → Self-Exclude and select your preferred exclusion period.
• Contact the 7cbd support team via live chat (available 24/7) and state clearly that you wish to self-exclude. Our agents will process your request within minutes.
• Send an email to [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. We will process your request and send written confirmation within 24 hours.

During a self-exclusion period, 7cbd will suppress all marketing and promotional communications to your registered contact details. Any balance remaining in your account at the time of self-exclusion will be returned to you via your last-used payment method (bKash, Nagad, Rocket, or other) after identity verification, subject to any applicable bonus terms.

Problem gambling can develop gradually and is not always easy to recognise from the inside. The signs often become visible to friends and family before the individual themselves acknowledges a concern. Below is a list of warning signs that may indicate that gambling has moved from a recreational activity to a problem that requires attention.

• Spending more money on gambling than you originally planned or can afford to lose.
• Gambling with money set aside for essential expenses such as rent, food, utilities, or education — particularly relevant in cities like Dhaka and Chittagong where household budgets can be tight.
• Chasing losses — continuing to gamble in an attempt to win back money already lost, often escalating bet sizes in the process.
• Lying to family members or close friends about the amount of time or money spent on gambling.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop.
• Using gambling as a way to escape stress, anxiety, depression, or difficult life circumstances.
• Neglecting work, academic responsibilities, or personal relationships because of time spent gambling.
• Borrowing money — from friends, family, or financial institutions — specifically to fund gambling activity.
• Failed attempts to cut back, set limits, or stop gambling despite a genuine desire to do so.
• Continuing to gamble even after recognising that it is causing financial or emotional harm.

Recognising any of these signs in your own behaviour is a meaningful first step. It does not mean that you have a permanent problem — it means that you may benefit from using one or more of the responsible gaming tools described on this page, or from speaking with a professional support service.

7cbd's support team is trained in responsible gaming and will treat any conversation about problem gambling with full confidentiality and without judgment. You will not lose your account or be penalised in any way for raising these concerns with us. Quite the opposite — we actively encourage users who have any worries about their gambling to get in touch early.

The questions below are adapted from widely used problem gambling screening tools. Answer honestly and privately. If you find yourself answering "Yes" to several of these questions, we encourage you to contact our support team or consider activating a time-out or self-exclusion on your account.

If you feel that gambling is affecting your wellbeing, finances, or relationships, help is available. 7cbd's internal support team is always your first point of contact, but we also encourage players to reach out to professional counselling and mental health services where deeper support is needed.

7cbd's support team can:

• Activate a time-out or self-exclusion on your account immediately.
• Help you set or reduce deposit and loss limits on your account.
• Provide a summary of your recent transaction and gameplay history so you can review your activity objectively.
• Connect you with relevant mental health and financial counselling information available in Bangladesh.

You can reach the 7cbd responsible gaming support team at any time via:

• Live Chat: Available 24 hours a day, 7 days a week on the 7cbd platform. Average response time: 2–5 minutes.
• Email: [email protected] — clearly state "Responsible Gaming" in your subject line for priority routing.
• WhatsApp: +880 1700-000000 — plain text only, not a clickable link.

Support is available in both English and Bengali, and all responsible gaming conversations are handled by specifically trained agents. There is no judgment, no pressure to keep playing, and no negative consequence to your account for raising these concerns.